Frequently Asked Questions

General Questions

Commonly asked questions about Third Dog services, all in one place

Will you help walk me through the onboarding?

Absolutely. We have a unique process in place that will educate and help you make informed decisions along the way.

Do you work with non-local businesses?

Yes. Most of our clients are located throughout the United States and Canada.

Am I required to sign a contract?

Yes. We require a signed contract before your project can be started.

Do you outsource your projects or send work overseas?

No. All of our work is performed by our in-house team based in North Western Pennsylvania.

Is full payment required before my work is preformed?

No. Projects are broken down into multiple parts with partial payments made at each milestone.

Can I purchase services individually?

Yes. However, we offer special pricing when purchasing multiple service packages together. Any and all package combinations are eligible.

Third Dog Web

How much does a website cost? Can you work with my budget?

Our websites typically start at $3,200, however we work within any budget. Please see our pricing information for more details.

I already have a website. Can your redesign it?

Yes. We can use the content on your current website and refresh it with a new design.

How quickly can my website be live?

Turnaround times for website design and development can vary from a few weeks to a few months. Please contact us for specific timeframes.

Are your designs from pre-made templates?

No. Our websites are custom designed for your business and coded by hand—never from templates.

Are there any recurring costs involved with owning a website?

Yes. At a minimum, you'll need monthly web hosting and an annual domain name registration. We can provide this as part of our support packages. You are of course more than welcome to handle this yourself.

Will I be able to update the website on my own?

Yes. Most websites include a content management system that allows you to easily update your website.

Will my website be “responsive”?

Yes. We put a high emphasis on responsiveness. Your users experience with your website will be seamless whether on mobile, tablet or desktop.

How many design revisions do you allow?

Our standard plan allows for one revision, Pro packages allow for two. Premium packages allow unlimited reivisions.

Third Dog Identity

Can you update my current logo?

Yes, we specialize in modernizing previously used logo.

Can you design a business card with my logo?

Yes. Our premium identity package includes various print collateral, including business cards.

What file formats will my logo be delivered in?

You will be provided production-ready asset files in SVG, PDF, EPS, PNG and JPG formats.

Where can I use my new logo?

Your logo may be used anywhere you like—on your website, print media and promotional products.

Am I able to apply for a trademark for my logo?

Yes. However, we do not provide this service.

How many design revisions do you allow?

Depending on your package, you will be provided with up to three initial concepts. Our premium package includes unlimited revisions.

Third Dog Marketing

What is search engine optimization (SEO)?

Search engine optimization, or SEO, is the process of improving a website's rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.

Can you help me to get my website to show up on Google?

Yes. It's almost always possible to get your website to show up for "branded" searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.

Do you offer PPC advertising?

No. We focus entirely on organic search engine optimization for long-term success.

Does my website need search engine optimization (SEO)?

Yes, in some form. Many people are surprised to learn SEO isn't a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.

Can you guarantee my website will show up first on Google?

No. Although some agencies claim this guarantee, be very skeptical. Every business's circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.

Third Dog Support

Do you charge for technical support?

As long as you're on a monthly plan with us, there is no charge for technical support.

Can I call in to request updates to my website?

Yes. Updating your website can be as simple as a phone call or email to us.

What is the turnaround time for support requests?

Small changes and updates to your website typically have same day turnaround.

Do you outsource your support

No. When you call or email support you will be speaking with an in-house Third Dog employee.

Is hosting/security/maintenance included in my support package?

Yes. Our support packages include all hosting fees. Security updates and routine maintenance are also included.

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