Frequently Asked Questions

Absolutely. We have a unique process in place that will educate and help you make informed decisions along the way.

Yes. Most of our clients are located throughout the United States and Canada.

Yes. We require a signed contract before your project can be started.

No. All of our work is performed by our in-house team based in North Western Pennsylvania.

No. Projects are broken down into multiple parts with partial payments made at each milestone.

Yes. However, we offer special pricing when purchasing multiple service packages together. Any and all package combinations are eligible.

Our websites typically start at $3,200, however we work within any budget. Please see our pricing information for more details.

Yes. We can use the content on your current website and refresh it with a new design.

Turnaround times for website design and development can vary from a few weeks to a few months. Please contact us for specific timeframes.

No. Our websites are custom designed for your business and coded by hand—never from templates.

Yes. At a minimum, you'll need monthly web hosting and an annual domain name registration. We can provide this as part of our support packages. You are of course more than welcome to handle this yourself.

Yes. Most websites include a content management system that allows you to easily update your website.

Yes. We put a high emphasis on responsiveness. Your users experience with your website will be seamless whether on mobile, tablet or desktop.

Our standard plan allows for one revision, Pro packages allow for two. Premium packages allow unlimited reivisions.

Yes, we specialize in modernizing previously used logo.

Yes. Our premium identity package includes various print collateral, including business cards.

You will be provided production-ready asset files in SVG, PDF, EPS, PNG and JPG formats.

Your logo may be used anywhere you like—on your website, print media and promotional products.

Yes. However, we do not provide this service.

Depending on your package, you will be provided with up to three initial concepts. Our premium package includes unlimited revisions.

Search engine optimization, or SEO, is the process of improving a website's rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.

Yes. It's almost always possible to get your website to show up for "branded" searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.

No. We focus entirely on organic search engine optimization for long-term success.

Yes, in some form. Many people are surprised to learn SEO isn't a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.

No. Although some agencies claim this guarantee, be very skeptical. Every business's circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.

As long as you're on a monthly plan with us, there is no charge for technical support.

Yes. Updating your website can be as simple as a phone call or email to us.

Small changes and updates to your website typically have same day turnaround.

No. When you call or email support you will be speaking with an in-house Third Dog employee.

Yes. Our support packages include all hosting fees. Security updates and routine maintenance are also included.